Frequently Asked Questions
What shipping methods are available?
We offer fast and secure international shipping through trusted carriers like DHL and FedEx. Every order is carefully packaged and includes everything needed for a smooth installation:
✔️ A 1:1 printed mounting template
✔️ A detailed wiring diagram
✔️ An illustrated installation guide
✔️ A complete mounting kit (rods, washers, nuts)
Tracking is provided with every shipment — so you can follow your order every step of the way, wherever you are in the world.
How long will it take to get my package?
Our signs are made to order with great care and attention to detail.
• Production time: 10 business days
• Shipping time: 3–5 business days
Most orders are delivered within 15 business days from the date of payment confirmation.
All orders include protective packaging and come with a tracking number. You'll receive a confirmation email as soon as your sign ships.
Please note that delivery times may vary slightly depending on your location. ArtiSign is not responsible for delays caused by customs, couriers, or incorrect addresses — so please double-check your shipping information when submitting your quote request.
What payment methods are accepted?
We make payment simple and secure. Once your quote is approved, you’ll receive a secure payment link —either via Shopify or Revolut, depending on your preference.
Prefer a traditional method? We also accept bank transfers.
Whichever option you choose, your payment is 100% secure, and production starts as soon as it’s confirmed.
Can I see a 3D preview before production?
Yes — we offer a premium 3D mockup service that lets you see exactly what your custom sign will look like before we bring it to life.
For an additional fee, you will receive a realistic visual preview within 2–4 business days after payment. It’s the perfect way to preview your design in detail and order with total confidence.
Is there a warranty on my sign?
Yes — all ArtiSign products come with a 1-year warranty covering manufacturing defects, LED malfunction, or power supply issues.
We stand by the quality of our work. If anything goes wrong due to a production fault, we’ll repair or replace your sign free of charge.
Please note: the warranty does not cover damage due to mishandling or imprope installation.
Can I install the sign myself?
Every ArtiSign order includes everything you need for a smooth installation — a 1:1 mounting template, wiring diagram, printed guide, and full mounting kit.
While some clients choose to install it themselves, our signs are professionally engineered and we strongly recommend using a qualified installer for the best result.
⚠️ Please note: Improper installation may void the warranty.
To ensure optimal performance and long-lasting durability, professional installation is always your safest choice.